Social Media As A Customer Service Tool: Trends And Best Practices

Social Media As A Customer Service Tool: Trends And Best Practices

Every tweet, direct message, and comment holds weight. Social media has long been a connectivity platform, where users engage with friends, colleagues, and family. In recent years, it’s also evolved to become a feedback mechanism for businesses. In many industries, customers are communicating with a business on social media. It’s a key customer service channel, […]

Newly Released Data Shows Desktop AI Search Referrals Dominate

Newly Released Data Shows Desktop AI Search Referrals Dominate

BrightEdge Enterprise SEO platform released new data showing distinctive patterns across major AI search and chatbot platforms and also called attention to potential disruption from Apple if it breaks with Google as the default search engine in Safari. Desktop AI Traffic Dominance One of the key findings in the BrightEdge data is that traffic to […]

Why campaign-specific goals matter in Google Ads

Why campaign-specific goals matter in Google Ads

Anyone who’s run Google Ads for more than five minutes knows that digital advertising is anything but static.  The urge to keep things simple – one set of goals for the whole account, nice and tidy – makes sense.  But if you’re still relying on account-default conversion goals, you’re likely leaving performance (and money) on […]

WordPress Plugin Platform Offers Proactive Security Scanning

WordPress Plugin Platform Offers Proactive Security Scanning

WordPress security company Patchstack announced a new security tier called managed Vulnerability Disclosure Program platform (mVDP), which offers both human and advanced AI plugin reviews to help plugin developers keep their software resistant to vulnerabilities and provide greater trustworthiness. One of the biggest problems with WordPress is vulnerabilities from third-party plugins. An enormous amount of […]

Respected SEO Rockstar Deconstructs SEO For Google’s AI Search

Respected SEO Rockstar Deconstructs SEO For Google’s AI Search

One of the SEO industry’s SEO Rockstars recently shared his opinion about SEO for generative AI, calling attention to facts about Google and how the new AI search really works. Greg Boser is a search marketing pioneer with a deep level of experience that few in the industry can match or even begin to imagine. […]

From Video Action to Demand Gen: What’s new in YouTube Ads and how to win

From Video Action to Demand Gen: What’s new in YouTube Ads and how to win

Demand Gen is Google’s newest innovation to YouTube advertising – and it isn’t another campaign type update. After testing across 20+ brands (and a lover of segmenting), new Demand Gen features center on three key areas:  Connection to the product feed. Placement segmentation. Ad type segmentation. This advancement is not a direct replacement but more […]

The complete guide to optimizing content for SEO (with checklist)

The complete guide to optimizing content for SEO (with checklist)

Creating high-quality, helpful content that drives search traffic is more important than ever. And things are evolving quickly. There’s nothing worse than pouring your heart and soul into a wonderful guide or blog post that nobody ever sees or churning out pieces with little value that disappoint or alienate your potential audience. Standing out from […]

Lead gen PPC: How to optimize for conversions and drive results

Lead gen PPC: How to optimize for conversions and drive results

Whether you’re under pressure to build lead volume or want to get ad campaigns out of a “status quo” rut, conversion rate is a vital metric to monitor across campaigns, platforms, and backend data.  When approached correctly, improving conversion rates can help to drive more qualified leads at a more efficient cost. This article tackles:  […]

Zero-click searches rise, organic clicks dip: Report

Zero-click searches rise, organic clicks dip: Report

AI-powered tools like ChatGPT are gaining ground, but Google and traditional search engines remain the dominant way users navigate online, according to a new report on Q1 desktop web search behavior, trends, and clicks from Datos and SparkToro. In the U.S., more users used traditional search (10.55%) vs. AI tools (0.55%). In the EU and […]

Google Ads API v20 adds more negative keywords, DemandGen upgrades and more

Google Ads API v20 adds more negative keywords, DemandGen upgrades and more

Google has released version 20 of the Google Ads API, version 20 includes several new features and changes, including: What is new in v20. You can now add campaign level negative keywords to your Performance Max campaigns. Report segmentation by ad_network_type for Demand Gen campaigns is now more granular, and is split between YOUTUBE, MAPS, DISCOVER and GMAIL instead of aggregating all data under the GOOGLE_OWNED_NETWORKS segment. […]